Why have some backers/shops already received their games and I have not?

We always try to ensure that our customers receive their games as soon as possible and always before they are available in stores. However, there are some circumstances and logistical challenges that may cause delays in delivery, particularly in certain territories.

Despite our best efforts, factors such as customs clearance, local holidays, and transportation issues can all contribute to delays in delivery. We want to assure our customers that we are constantly monitoring our logistics and delivery systems to ensure that games are delivered as quickly and efficiently as possible. While we work to minimize these challenges, we understand that they can be frustrating for our customers, and we appreciate their patience and understanding when unexpected delays occur.

In the event that a delay does occur, our customer service team is always available to provide updates and answer any questions.

If this answer has not solved your doubt, please contact us, try a new search or submit a request below:

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